Important Update: Non-Refundable Admin Fee for Bulk Cargo and Container Shipments
Dear Valued Customer,
At Caribbean Cargo DC, we are committed to providing exceptional service and ensuring the smooth and efficient handling of your shipments. We greatly value your trust and continued partnership with us. In our ongoing efforts to maintain the highest standards of service and operational efficiency, we have found it necessary to implement a new administrative fee.
Effective December 9, 2024, a $500 administrative fee will be assessed as a deposit for customers booking bulk cargo and container shipments. This deposit will not be refunded to customers/shippers who change their shipping plans after signing their contract or invoice.
The $250 per month storage fee already assessed for bulk cargo will continue for any storage of more than 10 calendar days. Caribbean Cargo DC General Manager approval would be needed to adjust any of these contract stipulations on a case-by-case basis.
Why This Change is Necessary:
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Operational Efficiency: Last-minute changes to shipping plans can significantly disrupt our scheduling and resource allocation. The new fee will help us manage these changes more effectively and ensure that all customers receive timely and reliable service.
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Cost Management: Adjusting shipping plans after booking incurs additional administrative and logistical costs. The fee will help cover these expenses and maintain the overall cost-effectiveness of our services.
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Service Quality: By minimizing disruptions, we can continue to offer the high-quality service you expect from Caribbean Cargo DC. This change will allow us to better manage our operations and uphold our commitment to excellence.
Fee Assessment Details:
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The $500 administrative fee will be assessed when customers sign the contract with Caribbean Cargo DC as a deposit.
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This fee will not be refunded under any circumstances.
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The fee will be charged in addition to any other applicable fees or charges related to the shipment.
How to Avoid the $500 Administrative Fee:
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Careful Planning: Review your shipping plans thoroughly before booking to ensure all details are accurate and final.
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Early Communication: If you anticipate any changes, please inform us as early as possible. Early communication can help us accommodate your needs without incurring additional fees.
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Flexible Scheduling: Consider flexible scheduling options that allow for minor adjustments without significant disruptions.